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Evidence Guide: SITHFAB021 - Provide responsible service of alcohol

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITHFAB021 - Provide responsible service of alcohol

What evidence can you provide to prove your understanding of each of the following citeria?

Follow the principles of responsible service of alcohol.

  1. Identify the provisions of relevant state or territory legislation, licensing requirements, house policy and responsible service of alcohol principles.
  2. Where appropriate, request and obtain acceptable proof of age prior to sale or service.
  3. Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation.
  4. Assist customers with information on a range of non-alcoholic beverages available for purchase.
  5. Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk.
Identify the provisions of relevant state or territory legislation, licensing requirements, house policy and responsible service of alcohol principles.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where appropriate, request and obtain acceptable proof of age prior to sale or service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist customers with information on a range of non-alcoholic beverages available for purchase.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist customers to drink within appropriate limits.

  1. Use knowledge of industry requirements and professional standards to determine the volume for standard drinks or samples.
  2. Use a professional manner to encourage customers to drink within appropriate limits.
  3. Identify erratic drinking patterns as an early sign of possible intoxication and take appropriate action.
  4. Monitor emotional and physical state of customers for signs of intoxication and signs of illicit or other drug use.
  5. Where appropriate, offer food and non-alcoholic beverages in accordance with house policy.
  6. Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal.
Use knowledge of industry requirements and professional standards to determine the volume for standard drinks or samples.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use a professional manner to encourage customers to drink within appropriate limits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify erratic drinking patterns as an early sign of possible intoxication and take appropriate action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor emotional and physical state of customers for signs of intoxication and signs of illicit or other drug use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where appropriate, offer food and non-alcoholic beverages in accordance with house policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess alcohol affected customers and identify those to whom sale or service must be refused.

  1. Assess intoxication levels of customers using appropriate methods.
  2. Identify factors that may affect individual responses to alcohol.
  3. Identify customers to whom sale or service must be refused according to state and territory legislation.
Assess intoxication levels of customers using appropriate methods.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify factors that may affect individual responses to alcohol.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify customers to whom sale or service must be refused according to state and territory legislation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refuse to provide alcohol.

  1. Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.
  2. Provide appropriate assistance to customers when refusing service.
  3. Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations.
  4. Use appropriate communication and conflict resolution skills to handle difficult situations.
  5. Refer difficult situations beyond the scope of own responsibility to the appropriate person.
  6. Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational or house policy.
Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide appropriate assistance to customers when refusing service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate communication and conflict resolution skills to handle difficult situations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer difficult situations beyond the scope of own responsibility to the appropriate person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational or house policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge